Shipping Policy

We're excited to bring Lume freshness to your door—wherever you are in the world.

Processing Time

All orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

Shipping Time

Once shipped, your order is estimated to arrive within 6-12 business days. Please note that this is an estimate, and actual delivery times may vary due to customs processing, weather, or other unforeseen circumstances.

Global Free Shipping

We offer free shipping to all countries. There are no hidden fees or additional charges for international delivery.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to monitor your package's journey to your doorstep.

Customs and Duties

For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the recipient. These charges are not included in our shipping cost and are determined by your country's customs authorities.

Delivery Issues

If your package is delayed or you haven't received it within the estimated timeframe, please contact us at mailto:[email protected]. We'll investigate the issue and work with the carrier to resolve it as quickly as possible.